Processing Time:

Orders are typically processed within 1-2 business days, excluding weekends and holidays. Please allow for this processing time before your order ships.

Shipping Times:

Standard shipping within Australia typically takes 5-10 days, while express postage is available for faster delivery.

Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. The exact shipping cost will be displayed during the checkout process.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

Returns and Exchanges:

If you are not entirely satisfied with your purchase, we offer a 30 day return policy. To be eligible for a return, your item must be unused and in the same condition in which you received it.

Initiating a Return:

To initiate a return or exchange, please contact us via email at yallingupzinc@gmail.com. We will provide you with instructions on how to return your item.

Return Shipping:

You will be responsible for the cost of return shipping unless the return is due to an error on our part.

Refunds:

Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges:

We offer exchanges for damaged or defective items. If you need to exchange an item, please contact us at yallingupzinc@gmail.com for assistance.